Quality Assurance

Quality starts with stronger relationships. We immerse ourselves in your business, learning all we can about your facilities, skill sets and work schedules, as well as the intangible attitudes and atmosphere that make up the total workplace environment. Working together and communication are imperative to a successful staffing solution. Helping you accomplish your goals is our goal. That is why we established our quality control processes.

Arrival Checks

We will assure that our assigned employee has found you safely and your first impression is a positive one.

Performance Checks

We will check on the performance of the employee throughout the assignment assuring the success of your flexible solution.

PERCS

"Program for Employee Satisfaction and Customer Service"

• Assignment Merit Evaluation

This evaluation is used to monitor the performance of our temporary staffing employees on assignment for you. In addition, this evaluation is used to consider employees for pay increases, promotions, training and targeting areas for improvement.

• Employee Satisfaction Evaluation

Our flexible staff completes the satisfaction evaluation after each assignment and it is used to monitor the performance of our staff when placing employees on assignment.

Candor and honesty by you and our temporary staffing employees will provide us with the continuing guidance to increase true quality of service provided by Encadria Staffing Solutions.

Annual Quality Service Survey

Clients are given the opportunity to provide feedback on the Encadria Staffing Solutions internal office staff.