What Can Managers Do to Improve Workplace Safety?

According to the Bureau of Labor Statistics, “There were approximately 2.9 million nonfatal workplace injuries and illnesses reported by private industry employers in 2016, which occurred at a rate of 2.9 cases per 100 full-time employees.” Although this was a small decrease from previous years, it shows there’s still room for improvement. Here’s how to… Read More »

Three Traits to Look for When Hiring Customer Service Professionals

The level of customer service your company provides can ultimately make or break you. A 2011 American Express Survey found “78 percent of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Even worse, “It takes 12 positive experiences to make up for one unresolved negative… Read More »