Administrative workers play a key role in the success of a company. They’re often the first point of contact for customers and clients, and they’re responsible for keeping your business running smoothly. That’s why you must hire highly talented administrative workers who possess the right set of skills. With that said, here are some specific qualities to look for when filling administrative positions.
This is a highly interactive position where a person will be in constant contact both with the public and with their coworkers, so having great communication is a must. An administrative employee should be a good listener and know how to respond appropriately. They should be able to correspond with customers, clients, coworkers, and vendors in a personable manner and have a warm, friendly demeanor, which brings us to our next point.
Maintaining a high level of professionalism at all times is also vital in this position. “The admin role is almost always forward-facing,” says administrative professional Elizabeth White-Peters. “If you’re an admin, you’re often the gatekeeper for a department or executive, handling incoming calls, reaching out to vendors, or speaking directly with high-level execs at other companies.” For that reason, a person must have great manners and always be polite and understanding.
Your average administrative worker will be dealing with a lot of different technology daily, from platforms like Word, Excel and G Suite to customer relationship management (CRM) software to VoIP systems. It calls for someone tech-savvy. The ideal candidate will have to not only understand how to use technology but have a genuine desire to stay up-to-date on it and learn about new systems.
Things can be hectic for administrative workers, and they may end up juggling several tasks at any given time. For instance, they may have to schedule appointments, input data from documents, contact vendors, and so on. Therefore, having excellent organizational skills is a must for keeping everything on track and keeping chaos at bay.
In many ways, administrative employees are the face of your company. Therefore, you want to ensure that you make the right hires and choose individuals that meet the right criteria. Looking for professionals that possess the qualities mentioned here should point you in the right direction and help you fill administrative positions with talented, adept workers.
Need help with your recruiting? Get in touch with the experts at Encadria Staffing Solutions today.