Although you by no means want strife in your workplace, the occasional employee conflict is inevitable. Part of your job as an employer is effectively resolving this conflict and ensuring it doesn’t adversely affect your workplace. Here are some best practices to help employees work through conflict. Confront the Issue Some employees are reluctant to… Read More »
Hiring Advice
Three Traits to Look for When Hiring Customer Service Professionals
The level of customer service your company provides can ultimately make or break you. A 2011 American Express Survey found “78 percent of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Even worse, “It takes 12 positive experiences to make up for one unresolved negative… Read More »
Hire Candidates Who Will Challenge the Status Quo
The status quo is something that every business should strive to rise above. It’s the key to moving beyond complacency and mediocrity. One of the most effective ways to do this is by creating a culture where employees are encouraged to question and improve processes; where it’s okay for them to challenge your company’s ideas.… Read More »
How to Overcome Change Resistance
Change is inevitable in the workplace. However, transitions aren’t always easy, and change is often met with resistance. As an employer, it’s important you help your team cope with change and minimize any friction along the way. Here are some effective strategies for overcoming change resistance and getting employees to buy in. Give a Heads… Read More »
Prioritizing Light Industrial Safety
Light industrial workplaces have a variety of safety concerns that employers must address. However, not all safety concerns are equal, and it’s important to make the more pressing issues top priority. Here are some key areas that urgently demand your attention. Equipment Maintenance The condition of your equipment directly impacts the safety of your workers.… Read More »
How Can You Help Employees Reach Goals?
As an employer, you should be invested in the personal success of your employees. Helping them reach their goals has a positive impact on your company and improves overall performance. Here are some strategies to help employees reach their goals. Write Down Goals Most experts would agree an integral part of reaching goals is to… Read More »
Who on Your Team is Responsible for Safety?
Here’s a question. Who on your team is responsible for safety and overseeing the well-being of your staff? The answer: EVERYONE. Here are some reasons you need to take responsibility and encourage your peers and leadership to always prioritize safety efforts. Safety Responsibilities Don’t Fall on a Single Person In order for your workplace to… Read More »
How Can You Make Safety a Priority With Temporary Employees?
Whether an employee is a permanent fixture of your company or working on a temporary basis is irrelevant. Everyone is entitled to a safe working environment. With nearly 2.8 million injuries reported by private industry employers in 2015, safety should be a top priority. Here are some ways you can place emphasis on safety for… Read More »
Seven TED Talks to Inspire Leadership
TED (short for technology, entertainment, design) Talks is an excellent online resource for learning about a wealth of subjects. Here are seven TED Talks that involve the elements of leadership and how to be a better leader. Lead Like the Great Conductors – Itay Talgam Talgam is an accomplished Israeli composer and is considered an… Read More »
Is Your Team Prepared for Change?
Humans have an intrinsic fear of the unknown. So it should come as no surprise that some of your employees will be reluctant to embrace major changes within your company. As an employer, it’s important you get your team on board and help them successfully handle that change. Here are some tips and techniques to… Read More »