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High-level customer service and business success go hand in hand. In fact, “73 percent of companies with ‘above average’ customer experience maturity perform better financially than their competitors.” Therefore, it’s critical you know what to look for when hiring a customer service candidate. Here are some specific traits to focus on. Great Communication Smooth interactions… Read more »

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“What’s your biggest weakness?” This is one of the most dreaded questions in a job interview. And it’s one that requires a considerable amount of finesse and tact to effectively respond to. Here are some tips on how to turn your weaknesses upside and wow your interviewer. Don’t Give a Bogus Answer The last thing… Read more »

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There are several factors that contribute to your success at work. But you could argue one of the biggest is your reputation. “The most important career capital you have isn’t your technical skills or academic pedigree,” writes women’s leadership author and speaker Selena Rezvani. “It’s not your high-flying title. It’s not even your relationships …… Read more »

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You’ve successfully applied for a job. That’s great, but now what? To increase your chances of getting hired, follow up with the hiring manager. Here are some tips on when and how to do this. Wait About a Week Timing is crucial here. You’ll want to give the recruiter enough time to review your application… Read more »

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Workplace collaboration offers a host of benefits. Some of which include improved relationships, increased productivity and more efficiency. But when there’s a lack of collaboration, it can really hurt your company. In fact, 86 percent of corporate executives, employees and educators consider a lack of collaboration a key reason for workplace failures. Here are some… Read more »

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You may not get along with your boss 100 percent of the time. You may have disagreements here and there. But sometimes it goes beyond that where you actually have a boss who is toxic. In this case, it can make your job very unpleasant and create a lot of friction within your workplace. Here… Read more »

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Not getting enough sleep is all too common for many Americans. In fact, the CDC reports that a third of U.S. adults get less than the recommended seven hours per night. They also add that failing to get enough sleep can have some serious long-term health consequences such as depression, heart disease and type 2… Read more »

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The idea of working remotely may have seemed far-fetched a decade ago, but it’s gradually becoming more and more common. Research has found, “The telecommuter population grew by 11.7 percent from 2015 to 2016—the largest year-over-year growth since 2008.” And 4.3 million employees currently work from home at least half the time. Here are some… Read more »

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Almost every employee would like a raise. But asking for one can often be difficult and uncomfortable. Fortunately, there are some other more subtle ways to go about it and show your boss you’re ready for a raise without formally asking for one. Here are some ideas. Be a Leader Displaying leadership is a surefire… Read more »

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No matter how disciplined you are, procrastination can still sneak up on you in the workplace. When it does, your productivity can take a hit, and it can potentially create problems between you and your manager. Here are five surefire ways to fight procrastination and be a better employee. Set a Goal Having a specific… Read more »