What to Look for in a Customer Service Candidate

High-level customer service and business success go hand in hand. In fact, “73 percent of companies with ‘above average’ customer experience maturity perform better financially than their competitors.” Therefore, it’s critical you know what to look for when hiring a customer service candidate. Here are some specific traits to focus on. Great Communication Smooth interactions… Read More »

Do You Have a Positive Reputation at Work?

There are several factors that contribute to your success at work. But you could argue one of the biggest is your reputation. “The most important career capital you have isn’t your technical skills or academic pedigree,” writes women’s leadership author and speaker Selena Rezvani. “It’s not your high-flying title. It’s not even your relationships …… Read More »